Returns, Exchanges & Refunds

We want you to love your order. If your online purchase isn't right, complete the Returns | Exchanges | Refunds form and send it back with your item.

There are two kinds of return, and different rules apply to each.

1. Change of mind or wrong size

We'll offer an exchange or a store credit voucher, provided all of the following apply:

You notify us within 7 days of delivery.
The item is unused, unworn, unwashed, odour-free and in re-saleable condition.
All tags, labels and original packaging are attached and intact.
You pay the return postage.

Refunds are not offered for change of mind. Return postage and the original delivery charge are not refunded, and exchanges incur a $9.95 standard redelivery fee to send the replacement item out to you.

End-of-line and heavily reduced items cannot be exchanged or credited for change of mind. This exclusion applies to change-of-mind returns only — if a clearance item is faulty, your rights below still apply in full.

2. Faulty, damaged or incorrect items

If your item arrived faulty, damaged or isn't what you ordered, your rights under the Australian Consumer Law apply. Describe the issue on the form and contact us before sending anything back.

The 7-day change-of-mind window and the packaging conditions above do not limit these rights.
Where required by law, we will reimburse reasonable return costs.
Depending on the nature of the problem, you may be entitled to a repair, replacement or refund.

Please contact us first for large, heavy or difficult-to-return items — we'll arrange the best way to get it back to us.

How to return an item

Complete every field on the form. We can't process a return without your order number, contact details and the item details.
If you're exchanging, list the replacement item(s) you want, including colour and size.
Enclose the form with your return, or email it to info@divewarehouse.com.au with your order number as the subject.
Post the item using a secure, trackable service to the address below.

Dive Warehouse
32 Strathaird Road
Bundall QLD 4217

Can't open the form? Call us on (07) 5531 6511 or email info@divewarehouse.com.au and we'll send you one.

How your return is processed

All returned items are thoroughly inspected on arrival. An exchange, store credit or refund is only processed once the item has been received, assessed and approved.

If a change-of-mind return shows signs of use, wear or damage, or has tags removed or missing, we may return the item to you or charge a damaged goods fee of up to $20.00 per item.

If you exchange for an item of lesser value, the difference is issued as a store credit for you to use whenever you like. If you exchange for an item of greater value, we'll contact you to charge the outstanding balance. The $9.95 redelivery fee applies to exchanges.

Download the form

Returns | Exchanges | Refunds form (PDF)

Nothing in this policy excludes, restricts or modifies any right or remedy available to you under the Australian Consumer Law.