If you are not 100% satisfied with your purchase, products may be returned to us for an exchange or an in-store credit voucher, provided they are returned in accordance with the following conditions:
The product is in re-saleable condition. This means it is unmarked, unworn, unwashed, odour-free, with all labels attached.
We receive notification of your return within 45 days of your purchase.
You can contact us on (07) 5531 6511, or email us at email@example.com in regards to your return. We do not exchange end of line items or heavily reduced items.
As soon as you receive your order we suggest you determine whether you are happy with your purchase and if you aren’t, follow these steps below.
If you decide to return a product, please complete the exchange form and enclose it with the product in secure packaging for the return journey to us. If you can not open the Exchange form on our website, we can email you one on request. We recommend that you select a secure, traceable postage service for the package and ensure that it is clearly addressed to:
32 Strathaird Road
Bundall, QLD, 4217
It is important that you complete all fields on the Exchanges Form so that we can process your request correctly.
Processing Your Exchange
Once we receive your return, the product(s) will be inspected for damage and wear. If there are any signs of damage, wear, swing tags removed and/or not present we may return the product(s) to you OR charge you a damaged goods fee of up to $20.00 per item.
Your Exchange Form must specify which product(s) you wish to exchange and a contact number. If exchanging for a product of lesser value than the original item, the difference will be placed onto a credit note for you to use when you are ready. An exchange for a product of greater value will have the outstanding balance will charged to your credit card. A standard freight cost of $9.95 will apply to send your exchanged item back to you.
Once you complete the Exchange Form below, please email it to firstname.lastname@example.org with your order number as the subject.
Click PDF icon to download the Exchange Form.