Quick answers to our most common questions about shipping, returns, sizing and more.

Shipping & Delivery

Standard shipping is $9.95 to anywhere in Australia. Express Post is $19.95, available on orders under 5kg including packaging. Spearguns and other items over 1m in length are sent via a different courier and may incur an extra freight charge.

We aim to dispatch orders the same day when placed before 12pm on a business day (next business day otherwise). Most of QLD, NSW and VIC arrives within 1-4 business days. Larger orders to WA, NT and TAS that go by road can take around a week. See our Shipping Information page for full details.

Yes, every parcel is sent with tracking. If your order is taking longer than expected, call us on (07) 5531 6511 or contact us and we'll track it down for you.

Returns & Exchanges

You have 7 days from delivery to request an exchange or store credit, provided the item is unused, unworn and still has its tags and packaging attached. Return postage is at your cost, and a $9.95 redelivery fee applies to exchanges. We don't offer refunds for change of mind. Full details are on our Returns, Exchanges & Refunds page.

Your rights under the Australian Consumer Law apply regardless of the change-of-mind conditions above. Contact us first and we'll arrange a repair, replacement or refund.

Sizing & Fit

Sizing varies between brands, so we built a dedicated Size Guides tool with brand-specific charts and measuring instructions for masks, wetsuits, fins, BCDs and more — worth checking before you order.

In-Store & Servicing

Yes — we're located inside Sporty's Warehouse at 32 Strathaird Road, Bundall QLD 4217. Opening hours: Monday-Friday 8:30am-5:30pm, Saturday 8:30am-5:00pm, Sunday and public holidays 9:00am-3:00pm.

Yes, we offer regulator, BCD, tank and valve servicing through our service technician, with drop-off and pick-up on Tuesdays and a standard one-week turnaround. See our Scuba Repairs and Servicing page for pricing and the full brand list.

Payment & Orders

We accept all major credit cards plus Afterpay on eligible orders. All payments are processed securely.

Yes, we offer personalised quotes for group and organisation orders. Email info@divewarehouse.com.au or call (07) 5531 6511 to discuss your needs.

Call us

(07) 5531 6511
Monday-Friday 8:30am-5:30pm

Email us

info@divewarehouse.com.au
We'll get back to you as soon as we can.