Shipping Info

 

Dive Warehouse Freight Information

 

SUPER FAST RELIABLE DELIVERY

Here at Dive Warehouse we make every effort to ensure that orders are processed on the day they are ordered and dispatched from our store on the day it is ordered or the following day.

 

* Orders will be sent same day if order is placed before 12pm as long as the items are instock.

 

METHODS OF DELIVERY

At Dive Warehouse we use the most efficient, fast, safe and reliable forms of freight to ensure that you the customer, have an enjoyable experience when shopping with us. Very small parcels that fit in either an A4 or A3 express post parcel are sent via that means. We have found that this is an extremely fast and reliable service. Larger parcels are sent via Australia Post E-Parcel division, Spearguns and parcels over 1m will be shipped via Fast Way Couriers. This way small and large parcels can be traced in transit to ensure we create a virtually seamless process between you ordering and us getting your order to you in a very prompt fashion. In the event that your parcel takes longer than anticipated to be delivered please call us on 07 55316511  and we will track your order.

 

FREIGHT COSTS

Please note that all orders over $75.00 are sent out FREE FREIGHT (*Excluding Spearguns and items over 1m in length) to any destination in Australia.  Orders that are under $75.00 are charged freight.

 

You do also have the Express Post Option (which is only available on orders under 5kg including packaging) for an additional fee.

 

All Spearguns and items over 1m in length have to be sent via fast way courier’s and will incur an extra $15 charge.
 

EXPRESS POST OPTION

a) Dive Warehouse offers express post freight, conditions apply with this option.

b) Parcels over 5kg in total including packaging can not be sent express post.

c) If your parcel is over 5kg we will send the parcel by normal freight which will take normal land transit times to your destination.

d) We will contact you by email to inform you that your order can not be sent express. If we can not contact you we will proceed with the order but send it by normal freight means and you will not be charged the Express post fee.

e) PLEASE NOTE: Some destinations are not covered by express post and therefor will not get to your destination faster.  Here are a list of Post Codes covered by the express post network.

f) Dive Warehouse accepts no liability if your parcel does not get to your destination faster.
 

CONTACT DETAILS

Please ensure that you regularly maintain accurate contact details including both work and mobile contact numbers so we can easily contact you should a problem arise with your order.  At Dive Warehouse we carry a massive amount of stock so typically we have all items instock virtually at all times.
 

FREIGHT PROBLEMS

Should you have any concerns about your order or if a delivery has taken longer than anticipated please contact us immediately via our contact us  Section of the website and we will track your parcel and keep you as informed as possible on how it is progressing through the freight system.
 

DELIVERY TIMES

Please remember as most very small parcels go via express post most small orders will be received anywhere in Australia within a few days with very few exceptions. For larger orders most deliveries take 1-3 business days from when we process the order.  As we are a Gold Coast based business, most parcels sent to towns between Sydney and Mackay will take only 24 - 48hrs in transit.  Areas outside of this area will typically take only 1-4 working days in Queelsland, NSW, and Victoria with the exception of country areas which may take slightly longer.  Deliveries to the Northern Territory, WA and Tasmania that are large orders and can not be sent express post typicaly take one working week for delivery as they need to be transported via road.

 

PLEASE NOTE: We do offer an Express Post option on orders that weight under 5kg.  Please see above and in the terms and conditions for more details.

 

FURTHER QUESTIONS

Please contact us should you have any further questions regarding anything to do with freight or any other aspect of your experience in shopping with us.  We truly make every effort to provide a first rate service and take pride in the manner in which we do business.
 

 
 

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